Privacy Policy — How 2jay bet Protects Your Data

1Introduction

2jay bet values the privacy of everyone who uses the platform. Whether you are placing a bet on a PSL match, exploring the live casino, or simply browsing the sports markets, your personal information is collected and handled responsibly.

This Privacy Policy sets out what personal data 2jay bet collects when you register and use the platform, how that data is used and stored, who it may be shared with, and what rights you have in relation to your own information. We recommend reading it alongside the Terms and Conditions for a complete picture of how the platform operates.

By accessing 2jay bet and creating an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, please do not use the platform.

2What We Collect

We collect personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser, and from payment providers when you make a deposit or request a withdrawal.

Information you provide directly:

• Full name, date of birth, and gender at registration.
• Email address and mobile number used for account communication.
• Identity documents submitted for age and identity verification.
• Residential address where required for verification purposes.
• Communication with support — messages, requests, and complaint records.

Information collected automatically:

• IP address, device type, operating system, and browser information.
• Login timestamps and session duration.
• Betting activity — markets accessed, bets placed, amounts wagered, and outcomes.
• Deposit and withdrawal history including payment method type and transaction amounts in PKR.
• Cookies and similar tracking technologies (see Section 6).

3How We Use Your Data

The data 2jay bet collects is used for specific, legitimate purposes. We do not use your personal information in ways that are inconsistent with those purposes without your consent.

Marketing communications — including bonus offers, PSL promotions, and VIP rewards notifications — are only sent if you have opted in. You can withdraw your consent at any time through your account settings or by contacting support.

4Payment Information

All transactions on 2jay bet are processed in PKR through third-party payment providers including JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, the relevant payment provider processes the transaction and shares confirmation data with 2jay bet.

2jay bet does not store full card numbers, mobile wallet PINs, or complete banking credentials on its own systems. What is stored is a transaction reference, amount, payment method type, and timestamp — enough to maintain accurate financial records and process disputes or reconciliation requests.

Payment data is treated with the same level of care as all other personal information and is subject to the same access controls and security standards described in Section 8.

If a withdrawal request requires additional verification, you may be asked to provide documentation confirming ownership of the payment method being used. This is a standard precaution against fraud and does not imply any wrongdoing on your part.

5Sharing Your Data

2jay bet does not sell your personal data to third parties for marketing purposes. However, in order to operate the platform effectively, certain data may be shared with trusted third parties in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Where age or identity verification is required, your documentation may be passed to a third-party verification service.
• Fraud detection and security services: Anonymised or pseudonymised data may be shared with security partners to identify and prevent fraudulent activity.
• Analytics providers: Aggregated, non-personally-identifiable usage data may be shared with analytics platforms to help improve platform performance.
• Legal and regulatory requirements: If required by law or a valid legal order, 2jay bet may disclose personal data to relevant authorities. We will only do so to the extent required and will notify you where legally permitted.

All third-party partners who handle personal data on behalf of 2jay bet are required to handle that data securely and only for the purposes for which it was shared. We do not permit third parties to use your data for their own marketing or unrelated purposes.

6Cookies and Tracking

2jay bet uses cookies and similar technologies to keep the platform functional, secure, and personalised. Cookies are small text files stored on your device when you visit the site. They help us remember your preferences, maintain your login session, and understand how users interact with different parts of the platform.

Types of cookies we use:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and bet slip state. These cannot be disabled without affecting core functionality.
• Performance cookies: Collect anonymised data on how pages are used — which sections are visited most, how long sessions last, and where errors occur. This helps us improve the platform.
• Preference cookies: Remember settings such as language, currency display, and notification preferences.
• Analytics cookies: Used to generate aggregated reports on platform usage. No personally identifiable information is included in these reports.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling other cookie types will not prevent you from using 2jay bet but may reduce personalisation.

7Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period for different types of data depends on the purpose for which it was collected and applicable record-keeping requirements.

• Account and identity data: Retained for the duration of your account and for a period after closure to support dispute resolution and fraud investigations.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for the period required by standard accounting and audit practices.
• Support correspondence: Messages and complaint records are kept for a reasonable period to maintain context for ongoing or future support interactions.
• Marketing data: Removed from active marketing lists promptly when you withdraw your consent. Records of the opt-out are retained to prevent accidental re-contact.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual.

When personal data is no longer required and the retention period has lapsed, it is securely deleted or anonymised so it can no longer be associated with you.

8Data Security

2jay bet takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration.

• All data transmitted between your device and the 2jay bet platform is encrypted using SSL/TLS.
• Passwords are stored using strong one-way hashing — your actual password is never stored or visible to staff.
• Access to personal data within the organisation is restricted on a need-to-know basis.
• Regular security reviews and vulnerability assessments are conducted on platform systems.
• Suspicious login attempts trigger automatic alerts and may result in temporary account locks to protect your account.

9Your Rights

You have meaningful control over your personal data. The following rights are available to all 2jay bet users:

To exercise any of these rights, contact the 2jay bet support team. We will respond within a reasonable timeframe. Some requests may require identity verification before we can act on them.

10Minors

2jay bet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use the platform.

If we become aware that an account has been created by or on behalf of a minor, the account will be closed immediately and any personal data collected will be deleted. If you believe a minor may have accessed the platform using your details or another person's account, please contact support immediately.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online betting and gambling platforms.

11Policy Updates

This Privacy Policy may be updated from time to time. When material changes are made, we will notify registered users through a notice on the platform or via account notification. The date shown at the top of this page reflects when the policy was last revised.

Continuing to use 2jay bet after a policy update has been communicated constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to the 2jay bet support team.